1. When will I receive my license key?
Your license key will be sent to you by e-mail immediately after your purchase is approved. It usually takes less than an hour. A network problem may delay or drop the e-mail. The e-mail may have been misdirected to your Junk mail folder. Please send us a support enquiry or e-mail to 
if you have not received your license key within an hour of your purchase.
Please note that if you purchase by eCheck, your license key will not be sent until we receive notification that your eCheck has cleared your bank; it can take 7-8 days to clear your bank.
2. Why I did not receive your support e-mail?
Normally we will write you back as soon as we receive your e-mail. If you have not received our reply within 24 hours, please check the spam control of your mail client as well as the firewall and anti-virus software settings of your computer as they may block our e-mails.
3. How can I add another of the same type of SFD forms (e.g. two T776)?
SFD forms (T776, T2121, T2042, T2125, T1163, T1273, T777 and TL2) can be added in the same manner as other federal or provincial forms. Click on the Forms button located on the top toolbar. Select your form and click the OK button. If you need an additional SFD form, just click it again, and one more SFD form will be added.
4. Where is the NETFILE Worksheet in FutureTax?
The NETFILE Worksheet is under Worksheets folder on the left side pane of FutureTax. It contains fields needed by NETFILE that are not on the printed Federal and/or Provincial forms.
5. Can this product be used by people with small business and/or self employment income?
FutureTax is NETFILE/EFILE Certified software for T1 tax return filing. If you report small business or self-employment income on a T1 tax return, FutureTax will do the job.
6. How many licenses key should I purchase for me and my spouse?
You need to buy one 2-tax-return license.
7. How to save my tax return into a PDF file?
Click here for more details on how to save your tax return as PDF file in FutureTax.
8. FutureTax for NETFILE or EFILE, which program should I choose?
If you are a professional tax preparer and have EFILE number and password issued by CRA, or would like to print out more than 20 tax returns, you could use FutureTax for EFILE program; otherwise please select FutureTax for NETFILE program to file your tax return.
9. Can FutureTax transfer tax information from other tax software?
FutureTax cannot transfer tax information from other tax software since there is no protocol for sharing data between them for now. But it can transfer information from previous year FutureTax files.
10. I am a newcomer to Canada. Can I prepare my tax return with FutureTax?
Yes, you can.
11. How to prepare deceased tax returns in FutureTax?
Enter the taxpayer's name as normal to create the tax return, then enter the date of death at "Is this return for a deceased person?" section on page 1 of T1.
Then print your return out and mail it to CRA.
12. Does FutureTax support Non-Residents tax returns?
No, FutureTax doesn't support Non-Residents tax returns.
13. When I submitted my return on line, I kept getting the error 'The attached file does not appear to be a tax return saved in the proper format'.
You may only transmit the file saved for NETFILE which has a '.tax' extension. Please press NETFILE(.tax) Button in FutureTax to create your .tax file.
14. Preview version vs. Certified version.
The only difference is that NETFILE is not functional in the Preview version. You will get an update for the certified version from Internet or our website when we get certified. License information and tax returns won't be erased after the update.
15. I have the license key for current tax year. Will I be able to use it for prior years also?
No, the program for each tax year requires a different type of license key.
16. I used the FutureTax to do income taxes last year, is there a option to upgrade the program for this tax year?
No, FutureTax is designed for each tax year. Please download the program for this tax year and install it.
17. Can I have back up of client returns on a USB flash disk or a disk drive?
Yes, FutureTax saves tax returns into FutureTax file (*.f06, *.f07 etc), you can copy or back up these files into your USB flash disk or disk drive.
18. At times I go to a client and gather data or information on a laptop, can I transfer the same to my desktop and work on the returns?
Yes, you can transfer the FutureTax files (*.f06, *.f07 etc) gathered from your laptop and open them with FutureTax on your desktop.
19. Why is Line 11 of Schedule 11 different from Line 260 of the T1 General in FutureTax?
The calculation of taxable income from line 260 on the federal/provincial schedule 11 is only for those taxpayers who have large amounts of Tuition, Education and Textbook amounts and have income that exceeds the first income threshold on schedule 1/form 428.
In accordance with legislation, if your taxable income (Line 260 of the T1 General) exceeds the lowest federal tax, Line 11 of the Schedule 11 is calculated as: Line 35 of the Schedule 1 divided by the lowest tax rate (15%).
20. Why am I not able to run FutureTax on Vista/Windows 7?
The login user doesn't have Administrator privilege. Right-click on the installation file - futuretaxnetfile2009.exe, select "Run as Administrator" from prompt menu and install FutureTax again.
21. Why do I get the message "Failed to save license code." when I enter my license key?
The login user doesn't have Administrator privilege. Right-click on the FutureTax icon at your desktop and select "Run as Administrator" from prompt menu (select "Run as...", then select the Administrator if your Windows is XP) to run FutureTax.
22. Can I use FutureTax on my laptop and my home computer with one license key?
License key has to be installed on one computer only. You can prepare your tax returns on other unlicensed computers and transfer the tax return files to the licensed computer and file them to CRA.
23. Why does my browser warn me your software can harm my computer while I am to download?
You can ignore it by clicking the button to continue the download.
24. Internet Explorer has just displayed the message after I downloaded FutureTax - "futuretax.exe is not commonly downloaded and could harm your computer". What should I do now?
To continue installing FutureTax, do what follows:
- Click the Actions button in the displayed message;
- In the SmartScreen Filter dialog box, click the down arrow to the left of More options, and click Run anyway.
25. I used Future Tax last year. Unfortunately, I did not print a copy for myself. Do you keep any records from last year?
We don't keep any of your records. All tax returns are stored on your computer. Please remember to save your tax returns when you prepare them in FutureTax.
26. Why I can't make a purchase? I got "We are sorry, we are experiencing temporary difficulties. Please try again later. If this error occurred while making a payment, avoid duplicate payments by checking your Account Overview before resending a payment. Message 3005".
Please clear your browser's cache and cookie files. Or use a different browser - such as Firefox to purchase.
27. How do I delete a tax return?
The path of tax return file is at the top blue caption bar of FutureTax. Locate the file in your Windows Explorer and delete it. Then the file is removed from the Start Screen of FutureTax.
28. I got the error message when submitting tax return - com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed.
1) Please install Java Runtime Environment 32 bit from https://www.java.com/en/download/manual.jsp . Click the link "Windows Offline". After the file is downloaded, double click it to Install.
2) If it is still problem, please disable anti-virus program that blocking the submission.
29. When I try to open a tax return, I get this error message: An Unsupported Operation Was Attempted.
Right-click on the FutureTax icon on your desktop and select "Run as Administrator".
30. How to fix the error: "Member not found" when printing a tax return?
Go to our website to re-download the software and install it.
31. When I try to file my return using, I get the error: Submitting Error: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Error during saving a multipart message.
Right-click on the FutureTax icon on your desktop and select "Run as Administrator".
32. Where are my tax return files?
First, you need to make sure your tax return has been saved before. Then open our software, your files will be shown in the file list on the first screen. The default path location is at My Documents\FutureTax folder. If files are not there, please search the tax return files (*.fYY, YY is last two digits of the tax year) from all of your hard drives on your computer.
33. I do not live in Canada and want to NETFILE, how to enter address for Prov/Terr and Postal Code?
If you don't live in Canada, you have to print your paper return, enter the Prov/Terr and Postal Code manually and mail it to CRA.
34. When I click Import Previous Tax Return, no previous tax return appears.
If you saved your tax return in the previous version, just locate the tax return file on your computer. The default location is under the sub-folders of My Doucments\FutureTax.
35. What do the colors of the field mean?
There are four colors (black, green, blue and purple) for a field in FutureTax. Black means the field is input manually; Green means the field is transferred from the other form, double click it to open the form; Blue means the field is calculated by the software; and Purple means the filed is default by the software, however it can be input manually if applicable.
36. Coupled returns questions: 1) Do i have to file them both at the same time? 2) Are there still two payments to be made - one under each SIN? 3) What are advantages and disadvantages (if any)?
1) You don't have to file them both at the same time.
2) A 2-tax-return license key will work.
3) Advantages: When you fill out one tax return, the relevant data will be transferred to the spousal tax return automatically.
Disadvantages: No disadvantages for married coupled returns.
37. Why watermark is printed on my paper tax return?
You have submitted your tax return to CRA successfully by the software. The water is required by CRA and it is for your records only, don't mail the paper tax return to CRA.
38. When I enter box 48 info on T4A slip, why does it transfer to a new T2125 instead of the existing one?
Please claim Your Business Name(T2125) box at the bottom of T4A slip.